UVALDE, Texas — More details are coming out about the time that elapsed between when a gunman entered Robb Elementary School in Uvalde, Texas, and when police said the mass shooting ended.
Onlookers said they had to urge police to enter the school.
“Go in there! Go in there!” one woman yelled at officers shortly after the situation began, Juan Carranza said, according to The Associated Press .
Carranza said the officers did not listen and did not enter the school.
Javier Cazares went to the building where his daughter, Jacklyn, was in fourth grade. Police were still gathering outside when he arrived.
>>Related: Texas school shooting: 4 things to know about Uvalde
He said he and other people who were outside the building were considering putting their own lives in danger and rushing the school.
“Let’s just rush in because the cops aren’t doing anything like they are supposed to,” Cazares said, according to the AP . “More could have been done.”
“They were unprepared,” Cazares said.
Another parent, Angeli Rose Gomez, told The Wall Street Journal , “the police were doing nothing. They were just standing outside the fence. They weren’t going in there or running anywhere.”
Gomez drove 40 minutes after learning about the shooting.
She was one of the parents who told the police to go in, first politely then urgently. She ended up in handcuffs and federal marshals told her she was being arrested for intervening in an active investigation, the Journal reported.
Gomez was eventually released after she spoke with a local officer she knew. She said a father was tackled and thrown to the ground and another parent was pepper-sprayed.
Eventually, Gomez jumped the school fence, ran inside and grabbed her children, running from the school with them, the newspaper reported.
Video of the encounter between parents and bystanders and the police was shared on Facebook. Warning, the nearly hour-long video is filled with profanity and will be shocking and uncomfortable to watch for viewers.
>>Related: Texas elementary school shooting: A timeline of events in the mass shooting
Jacklyn was one of 19 students who were killed in Tuesday’s rampage. Two teachers were also killed. The gunman has been identified as Salvador Ramos, 18.
>>Related: Texas elementary school shooting: What we know about the victims
Officials said that Ramos “encountered” a school district security officer but there are conflicting reports on whether the shooter and the officer exchanged gunfire before Ramos entered the building. Officials clarified that statement Thursday afternoon saying that a resource officer was not available on campus and the “encounter” did not happen.
The gunman then ran to a classroom, where he shot students and teachers.
>>Related: Texas elementary school shooting: What we know now
Department of Public Safety Director Steve McCraw said it was 40 minutes to an hour from when the gunman “encountered” the security officer and when a tactical team shot him, the AP reported. But that statement has now been disproven.
McCraw also told CNN , “It’s going to be within, like 40 minutes or something, (within) an hour.”
“The bottom line is law enforcement was there,” McCraw said, according to the AP . “They did engage immediately. They did contain (Ramos) in the classroom.’
Rep. Tony Gonzales, whose district covers Uvalde, told CNN that Ramos was in a 30-minute standoff with officers.
“And then (the shooting) stops, and he barricades himself in. That’s where there’s kind of a lull in the action,” Gonzales told CNN . “All of it, I understand, lasted about an hour, but this is where there’s kind of a 30-minute lull. They feel as if they’ve got him barricaded in. The rest of the students in the school are now leaving.”
Raul Ortiz, chief of the U.S. Border Patrol, said there was no delay.
“They didn’t hesitate. They came up with a plan. They entered that classroom and they took care of the situation as quickly as they possibly could,” Ortiz told CNN .
Despite the assurances, Carranza said officers should have been in the school sooner, the AP reported.
“There were more of them. There was just one of him,” Carranza said.
Officials are now saying they are going to investigate the response by officers “amid conflicting witness statements,” a reporter with the Statesman and KVUE has discovered.
Texas School Shooting The Archbishop of San Antonio, Gustavo Garcia-Siller, comforts families outside of the Civic Center following a deadly school shooting at Robb Elementary School in Uvalde, Texas Tuesday, May 24, 2022. (AP Photo/Dario Lopez-Mills)
Texas elementary school shooting: What we know about the victims Members of the community gather at the city of Uvalde Town Square for a prayer vigil in the wake of a mass shooting at Robb Elementary School on May 24, 2022, in Uvalde, Texas. (Jordan Vonderhaar/Getty Images)
Photos: Texas elementary school shooting leaves 19 children, 2 adults dead People react outside the Civic Center following a deadly school shooting at Robb Elementary School in Uvalde, Texas Tuesday, May 24, 2022. (AP Photo/Dario Lopez-Mills)
Texas School Shooting The Archbishop of San Antonio, Gustavo Garcia-Siller, right, comforts families outside of the Civic Center following a deadly school shooting at Robb Elementary School, in Uvalde, Texas Tuesday, May 24, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas elementary school shooting leaves 19 children, 2 adults dead The American flag flies at half staff on the White House after President Joe Biden spoke about the mass shooting at Robb Elementary School in Uvalde, Texas, from the White House, in Washington, Tuesday, May 24, 2022. (AP Photo/Manuel Balce Ceneta)
Photos: Texas elementary school shooting leaves 19 children, 2 adults dead President Joe Biden speaks to the nation about the mass shooting at Robb Elementary School in Uvalde, Texas, from the White House, in Washington, Tuesday, May 24, 2022, as first lady Jill Biden listens. (AP Photo/Manuel Balce Ceneta)
Photos: Texas elementary school shooting leaves 19 children, 2 adults dead President Joe Biden tells reporters he will speak about the mass shooting at Robb Elementary School in Uvalde, Texas, later in the evening as he arrives at the White House, in Washington, from his trip to Asia, Tuesday, May 24, 2022. (AP Photo/Manuel Balce Ceneta)
Photos: Texas elementary school shooting leaves 19 children, 2 adults dead People react outside the Civic Center in Uvalde, Texas, Tuesday, May 24, 2022. An 18-year-old gunman opened fire at a Texas elementary school, killing multiple people. (AP Photo/Dario Lopez-Mills)
Photos: Texas elementary school shooting leaves 19 children, 2 adults dead People wait outside of the Civic Center in Uvalde, Texas, Tuesday, May 24, 2022. An 18-year-old gunman opened fire at Robb Elementary School, killing multiple people. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Law enforcement personnel stand next to an armored vehicle outside Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Law enforcement personnel gather gear outside Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Law enforcement personnel, including the FBI, gather near Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Law enforcement personnel, including the FBI, arrive at Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Law enforcement personnel stand outside Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Law enforcement personnel stand outside Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Law enforcement personnel stand outside Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting A Texas State Police officer walks outside Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Law enforcement, and other first responders, gather outside Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Police walk near Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Police walk near Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Images from the Robb Elementary shooting Police walk near Robb Elementary School following a shooting, Tuesday, May 24, 2022, in Uvalde, Texas. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde vigil Esmeralda Bravo, 63, sheds tears while holding a photo of her granddaughter, Nevaeh, one of the Robb Elementary School shooting victims, during a prayer vigil in Uvalde, Texas, Wednesday, May 25, 2022. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde vigil Two family members of one of the victims killed in Tuesday's shooting at Robb Elementary School comfort each other during a prayer vigil in Uvalde, Texas, Wednesday, May 25, 2022. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde vigil Family members of one of the victims killed in Tuesday's shooting at Robb Elementary School embrace each other after a prayer vigil in Uvalde, Texas, Wednesday, May 25, 2022. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde vigil Stormy Flores, 11, sits with a sign bearing the names of the Robb Elementary School shooting victims during a prayer vigil in Uvalde, Texas, Wednesday, May 25, 2022. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde vigil Sen. Ted Cruz, R-Texas, far right, prays with a man during a prayer vigil in Uvalde, Texas, Wednesday, May 25, 2022. The vigil was held to honor the victims killed in Tuesday's shooting at Robb Elementary School. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde vigil A young girl listen to a message during a prayer vigil for the Robb Elementary School shooting victims in Uvalde, Texas, Wednesday, May 25, 2022. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde vigil Sen. Ted Cruz, R-Texas, right, and Uvalde County Sheriff Ruben Nolasco pray during a prayer vigil in Uvalde, Texas, Wednesday, May 25, 2022. The vigil was held to honor the victims killed in Tuesday's shooting at Robb Elementary School. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde vigil Esmeralda Bravo, center, holds a photo of her granddaughter, Nevaeh, one of the Robb Elementary School shooting victims, as she is comforted by Nevaeh's cousin, Anayeli, during a prayer vigil in Uvalde, Texas, Wednesday, May 25, 2022. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde vigil Family members and relatives of Nevaeh Bravo, one of the Robb Elementary School shooting victims, attend a prayer vigil in Uvalde, Texas, Wednesday, May 25, 2022. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde vigil People listen to a message during a prayer vigil for the Robb Elementary School shooting victims in Uvalde, Texas, Wednesday, May 25, 2022. (AP Photo/Jae C. Hong)
Photos: Meghan Markle, Uvalde residents pay tribute to Texas shooting victims Meghan Markle, Duchess of Sussex, leaves flowers at a memorial site, Thursday, May 26, 2022, for the victims killed in this week's elementary school shooting in Uvalde, Texas. (AP Photo/Jae C. Hong)
Meghan Markle, Uvalde residents pay tribute to Texas shooting victims Meghan Markle, Duchess of Sussex, visits a memorial site with flowers, Thursday, May 26, 2022, to honor the victims killed in this week's elementary school shooting in Uvalde, Texas. (AP Photo/Jae C. Hong)
Meghan Markle, Uvalde residents pay tribute to Texas shooting victims Meghan Markle, Duchess of Sussex, visits a memorial site, Thursday, May 26, 2022, honoring the victims killed in Tuesday's elementary school shooting in Uvalde, Texas. (Jae C. Hong/AP)
Photos: Texas school shooting victims remembered at Uvalde memorial site Children pay their respects at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site A woman reacts as she pays her respects at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site Crosses with the names of Tuesday's shooting victims are placed outside Robb Elementary School in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde memorial site A child writes a message on a cross at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site Children pray and pay their respects at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site Prianna Ayala weeps as she is embraced at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site Mario Games, right, and his wife, Marisela and daughter Emily, react as they stand in front of a cross with the name of their niece, Nevaeh Bravo, at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site Mario Games, right, and his wife, Marisela and daughter Emily, react as they stand in front of a cross with the name of their niece, Nevaeh Bravo, at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site A child writes a message on a cross at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site A child leaves flowers at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site A girl writing a message on a cross is reflected in the water at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Jae C. Hong)
Photos: Texas school shooting victims remembered at Uvalde memorial site People pay their respects at a memorial site for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Dario Lopez-Mills)
Photos: Texas school shooting victims remembered at Uvalde memorial site People gather at a memorial site to pay their respects for the victims killed in this week's elementary school shooting in Uvalde, Texas, Thursday, May 26, 2022. (AP Photo/Jae C. Hong)