Seminole County firefighters receive training on a different role

This browser does not support the video element.

SEMINOLE COUNTY, Fla. — Firefighters in Seminole County are getting trained in another role that aids in saving lives.

WATCH CHANNEL 9 EYEWITNESS NEWS

On Friday, firefighters heard from dispatchers at Sanford’s “Comm’s Center” to learn more about what they do.

The training brought them into the call center to learn directly from dispatchers.

Firefighters watched how they talked to callers and connected them to emergency services.

Read: Crews battle fire at abandoned hotel near International Drive

The rotation’s goal is to allow them to experience what things are like behind the calls.

It also helps firefighters and dispatchers work better together.

Crews said learning from them will help when responding to calls.

Read: Cocoa Police Department’s K9 Draco receives new body armor

One trainer said this gives them a new appreciation for dispatchers’ role.

“It gives them the opportunity to see what it’s like on the inside.

Seminole County Fire Rescue said it is requiring all new firefighters to go through this training.

Click here to download our free news, weather and smart TV apps. And click here to stream Channel 9 Eyewitness News live.