The Kissimmee Fire Department set to introduce new EMS telehealth program

KISSIMMEE, Fla. — The city of Kissimmee is set to begin a new program that will give Emergency Medical Services patients direct access to doctors.

The Kissimmee Fire Department is introducing a telemedicine and patient navigation in the EMS system with the new Tele911 program.

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One of the goals of the program is to reduce ambulance transports to the Emergency Room for residents who call 911 with non-emergency medical issues.

Patients will be evaluated by KFD paramedics, who will determine if they are stable and can participate in a live telehealth visit.

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ATele911 emergency physician will then meet with the patient and make their diagnosis and give a treatment plan.

The next day the patient will receive a follow-up call with a doctor.

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A Tele911 social worker will also follow up with the patient to provide links to primary care and social services.

The program begins June 6.

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KFD is one of the first fire departments in Florida to use this service.

For more information about Tele911, visit www.tele911.com.

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