ORLANDO, Fla. — The Federal Trade Commission said it will mail refund checks to people who paid for repairs and technical services when they took their computers to Office Depot or Office Max stores for a free PC Health Check.
The agency said between 2009 and 2016, Office Depot and a software provider did scans and told people their computers had malware symptoms, but it was not true.
The FTC said many customers who got false scan results were then tricked into buying computer diagnostic and repair services.
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“The average refund in this case is $63,” the agency said in a news release. “Any check that’s part of an FTC settlement comes with an explanation and details about the case.”
The agency said checks totaling $34 million will be mailed to more than 541,000 customers.
Almost 64,000 customers in Florida will receive check totaling more than $4 million.
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Click here to see an interactive state-by-state breakdown of refund efforts.
Those with questions about their check may call 855-915-0916.
Click here to read further details about the refunds.
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The FTC is sending out 541,247 checks averaging $63.35 per check to consumers. You can find a state-by-state breakdown of refunds related to the Office Depot case, and other FTC cases here: https://t.co/2LjsrQ7ao6
— FTC (@FTC) February 20, 2020
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