KEL law firm under fire after multiple complaints to Florida bar

ORLANDO, Fla. — Channel 9 has learned three attorneys with the KEL law firm could be disciplined by Florida's high court.

Eva Stephens still can't help but cringe when she thinks about the thousands she handed over to KEL for a mortgage modification and what she has to show for it now.

"I feel like I was taken advantage of," she told Channel 9.

It's the same story dozens of others have told the Better Business Bureau, the Florida bar and Eyewitness News over the last couple of years.

Since then, the bar has launched investigations and just now just filed complaints against the firm's three founders asking the Florida Supreme Court to discipline them.

The complaints allege its non-lawyer sales staff earned bonuses for securing expensive representation agreements but didn't make themselves available when clients actually needed them.

It's a far cry from the TV ad that says, "What you should expect at KEL is for an attorney to sit down, review your situation and then give you some possible solutions to your problem."

But the bar said the way the practice structured the firm made it unreasonably difficult for clients to even get in touch with their attorney.

Channel 9 has contacted KEL and the attorney who's now representing the lawyers at the center of the complaints, but we still have not heard back.