Problems with mail delivery continue for Orange County residents

ORANGE COUNTY, Fla. — Some residents in Orange County said they've stopped trusting the postal service and said their mail has been disappearing for months.

They said they're fed up with having to wonder whether letters and packages are being lost in a black hole.

Resident Linda Rosetta said all she gets is junk mail and everything else gets returned to sender.

“I’m just tired of it,” she said.

After asking why her mail never makes it to her home, she said she was told there’s a long-term hold on her address.

“(I asked) who did it? They tell me Linda Rosetta. I said, ‘I am Linda.’ Show me proof,” she said. “He couldn’t show me a signature.”

She eventually drove to get her W-2 forms to do her taxes.

The yellow labels show the journal the forms took just to end up back at her employers’ offices.

Rosetta said her insurance companies and bank thought she had moved and never updates her address, but Rosetta has lived in the same home for 19 years.

Down her street, Lynn Gordon has one week where he was expecting a package a day.

“I’d look them up online and it’d say they’d been delivered. I didn’t get the packages,” said Gordon.

He said a postal carrier showed up with all the packages at once without any explanation.

The U.S. Postal Service issued a statement Friday saying, “Local postal management continually reminds all employees, including letter carriers, of the importance of providing prompt, accurate and timely service. A postal official will follow up with these three customers to resolve their concerns.”

Rosetta said she hopes the follow-up happens soon.

“Just deliver my mail. That’s it. That’s all I’m asking,” she said.

Cox Media Group